Last updated: 28 October 2026

1. Introduction

CableRite Electrical Pty Ltd (ABN 12 605 303 035) (referred to as “CableRite”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit our website at www.cablerite.com.au, contact us, request a quote, engage our services or otherwise interact with our business.

CableRite provides electrical services, solar power installations and repairs, solar and battery solutions, air conditioning services, and related residential and commercial electrical services.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

By using our website or providing personal information to us, you acknowledge that you have had the opportunity to read this Privacy Policy.

2. What Personal Information Do We Collect?

The type of information we collect depends on how you interact with CableRite and the services you require.

Personal information we may collect includes:

• Contact details: Your name, residential or business address, email address and telephone number.
• Property and service information: The address where work is required, property type, access instructions, existing electrical or solar equipment details, and information relevant to your requested services.
• Quoting and energy information: Electricity bills, electricity usage information, meter details, solar generation information and other relevant details needed to assess your requirements and prepare suitable solar, battery or electrical quotes.
• Customer and transaction records: Quotes, invoices, payments, service history, correspondence, installation records, warranties and other information relating to work performed or proposed.
• Enquiry information: Details you provide through our website contact forms, telephone calls, emails, consultations or other communications.
• Referral and review information: Information provided when you participate in our referral program, refer another customer, provide feedback or submit a customer review.
• Website and technical information: Depending on the website features and technologies in use, we may collect IP addresses, browser information, device information, pages visited, referral sources and information about how visitors interact with our website.
• Marketing preferences: Your communication preferences, consent to receive marketing and requests to unsubscribe.

We generally do not need sensitive information to provide our ordinary electrical, solar or air conditioning services. Please do not provide sensitive personal information unless it is genuinely necessary and requested for a legitimate purpose.

3. How Do We Collect Personal Information?

We may collect personal information directly from you when you:

• Submit an enquiry through our website or contact form.
• Call, email or otherwise contact our team.
• Request a quote, consultation, site inspection or service appointment.
• Provide electricity bills or other information to assist with system design and recommendations.
• Accept a quote or engage CableRite to perform work.
• Make a payment or communicate with us about an invoice or service.
• Participate in our referral program or provide a review or testimonial.
• Subscribe to, or request information about, our promotions and services.

We may also receive information from other people or organisations where reasonably necessary to provide our services. For example, a person may refer you to CableRite, a property owner or authorised representative may arrange work on your behalf, or a supplier or service provider may provide information relevant to an installation.

Where permitted by law, we may collect technical information automatically when you visit our website.

4. Why Do We Collect and Use Your Personal Information?

CableRite collects and uses personal information for legitimate business purposes, including to:

• Respond to enquiries and provide customer support.
• Arrange consultations, site inspections and service appointments.
• Assess your property’s requirements and prepare accurate quotes.
• Design, recommend, supply, install, maintain or repair electrical, solar, battery and air conditioning systems.
• Obtain relevant product, installation, warranty or technical information from manufacturers, distributors and suppliers.
• Manage bookings, contracts, job scheduling, invoices, payments and customer records.
• Communicate about your installation, service, warranty, maintenance or other customer requirements.
• Administer referrals, referral rewards, customer feedback and reviews.
• Send service updates and, where permitted, information about our services, promotions and special offers.
• Maintain website functionality, improve our services and understand website performance.
• Protect our business, investigate suspected fraud or misuse, and manage legal, regulatory and insurance requirements.
• Meet obligations imposed by applicable laws.

We will not use your personal information for a materially unrelated purpose unless permitted or required by law, or where appropriate consent has been obtained.

5. Electricity Bills and Energy Information

If you request a solar, battery or related energy solution, you may choose to provide copies of your electricity bills or other energy usage information.

We use this information to better understand your energy consumption, assess your property’s requirements and prepare recommendations or quotes suited to your circumstances.

Where necessary to provide the requested service, relevant information may be shared with authorised staff, system designers, suppliers, manufacturers or other service providers involved in preparing or delivering your solution.

You should remove unrelated personal or financial information from documents before sending them to us where that information is not required for your enquiry or service.

6. When Do We Disclose Personal Information?

CableRite does not sell personal information to third parties as a business practice.

We may disclose personal information to third parties where reasonably necessary for the purposes described in this policy, including:

• Suppliers and manufacturers: To obtain equipment, technical advice, product information, warranties and installation support.
• Contractors and service providers: To coordinate or complete work you have requested, including authorised installation, maintenance or related services.
• Finance providers: If you request information about finance or choose to apply for a finance product, relevant information may be provided to the finance provider or broker involved, subject to the applicable process and your authorisation or other lawful basis. Finance approval and lending decisions are made by the relevant provider.
• Website and technology providers: To host and maintain our website, manage enquiries, operate business software, provide communications and support website analytics.
• Payment, accounting and professional service providers: To process transactions, maintain financial records and obtain accounting, legal, insurance or other professional assistance.
• Government agencies and regulators: Where disclosure is required or authorised by law.
• Other parties: Where you have authorised the disclosure or it is otherwise permitted by applicable law.

We take reasonable steps to ensure that third parties receiving personal information handle it appropriately. Third-party organisations may have their own privacy policies governing their handling of information.

7. Website Cookies, Analytics and Third-Party Services

Our website may use cookies or similar technologies to support website functionality, remember preferences, understand visitor activity and improve the user experience.

Depending on the tools enabled on our website, these technologies may collect information such as your IP address, browser type, device information, pages viewed and interactions with website content.

We may use website hosting, analytics, advertising or other digital service providers to support these functions.

Some cookies may be necessary for the website to operate, while others may be used for analytics or marketing. Where required by law, we will seek consent before using non-essential cookies or similar tracking technologies.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Third-party services operating through our website may collect information under their own privacy policies. We encourage you to review those policies where relevant.

8. Marketing and Promotional Communications

We may use your contact details to provide information about CableRite’s services, promotions, special offers and other relevant updates where permitted by law.

We aim to ensure that marketing communications are relevant and that you can control whether you receive them.

You can opt out of marketing emails by using the unsubscribe option provided, where available, or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an existing quote, booking, installation, invoice, warranty or other service you have requested.

We will handle commercial electronic messages in accordance with applicable Australian spam laws, including consent and unsubscribe requirements.

9. How Do We Store and Protect Personal Information?

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Depending on the information and how it is held, safeguards may include secure business systems, access restrictions, password protection, appropriate handling procedures and the use of reputable service providers.

Personal information may be held in electronic records, emails, business management systems, accounting records and physical documents.

No method of electronic storage or transmission is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

If a data breach occurs, we will respond in accordance with our applicable legal obligations, including any notification requirements that apply.

10. Overseas Disclosure and Storage

CableRite may use website hosting, cloud storage, email, business software or other technology services supplied by third-party providers.

Depending on the providers we use and how their services are configured, personal information may be stored or processed outside Australia or accessed by overseas personnel.

We will take reasonable steps to establish whether overseas disclosure occurs and to handle personal information in accordance with applicable legal requirements.

Where the Australian Privacy Principles apply, we will comply with the relevant requirements for overseas disclosures.

If you require further information about the countries in which personal information may be stored or processed, you may contact us using the details in this policy.

11. How Long Do We Keep Personal Information?

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining customer and business records, managing warranties, resolving disputes and meeting legal, accounting or regulatory obligations.

The appropriate retention period depends on the type of information and the circumstances in which it was collected.

When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to securely destroy or de-identify it.

12. Accessing and Correcting Your Personal Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding to a request.

We will respond within a reasonable period and handle requests in accordance with applicable law. In some circumstances, we may be legally permitted to refuse access or correction, in which case we will explain our decision where required.

Please contact us using the details below to make a request.

13. Privacy Concerns and Complaints

We take privacy concerns seriously and welcome the opportunity to address them.

If you believe CableRite has mishandled your personal information, you may submit a complaint by contacting us and explaining:

• What happened and what information is involved.
• Your concern about how the information was collected, used, stored or disclosed.
• Any steps you would like us to take to resolve the issue.

We will acknowledge and investigate your complaint, request further information if necessary and respond within a reasonable period.

If you are not satisfied with our response, and the matter falls within its jurisdiction, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au/

14. Links to Other Websites

Our website may contain links to third-party websites, including manufacturers, suppliers, finance providers and other service providers.

These websites are operated independently of CableRite and may have their own privacy practices and policies.

We are not responsible for the privacy practices of external websites. We encourage you to review the relevant privacy policy before providing personal information to another organisation.

15. Children’s Privacy

Our services and website are primarily intended for adults, property owners, businesses and people arranging electrical, solar or air conditioning services.

We do not knowingly seek to collect personal information directly from children unless it is necessary for a legitimate purpose and handled in accordance with applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can assess the matter.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website technology, service providers or legal obligations.

The revised policy will be published on our website, together with an updated revision date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

17. Contact CableRite Electrical

If you have a question about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact us.

CableRite Electrical Pty Ltd
ABN: 12 605 303 035
Phone: 1800 748 366
Website: https://www.cablerite.com.au/
Contact page: https://www.cablerite.com.au/contact-us

You can use our website contact page to submit your enquiry, and we will direct it to the appropriate person.